General Information
Please read the terms and condition listed below before submitting order and enquiry, so that you can obtain useful information in a timely manner.
Thank you for choosing Kiwi Sweets! To ensure a smooth ordering process, please take a moment to read the following guidelines:
1
Advance Booking
Please place your order 1 to 2 weeks in advance. Order slots are limited and available on a first-come, first-served basis. Once fully booked, we will stop accepting new orders.
2
Urgent Orders
If you need to place an order within 1 week, please call or WhatsApp us during business hours for assistance.
3
Pricing Policy
Our prices are primarily determined by design complexity and cake size (difficulty level and diameter), rather than weight (pounds). Prices listed on our website apply only to standard designs. Kiwi Sweets reserves the right to provide adjusted quotes for any modifications or special requests, and final pricing will be based on the agreed specifications.
4
🥜 Allergen Information
Our facility and kitchen handle dairy products and nuts on a daily basis. If you have allergies or concerns regarding eggs, gluten, soy, milk, nuts (or nut derivatives), peanuts, or any other ingredients, please consult with us prior to placing your order.
🍷 Special Note Regarding Alcohol Ingredients (Liquor)
Crafted following traditional hotel-style recipes, our cakes contain diluted liquor. Please rest assured that this is solely used to enhance the aroma rather than the alcohol content—much like using cooking wine in traditional cuisine, the alcohol content fully evaporates during the baking process, leaving behind a rich fragrance and smooth texture.
💡 If you have concerns or sensitivities regarding alcohol, please let us know when placing your order, and we will do our best to accommodate your preferences.