No cancellation or refund would be accepted after the order is confirmed.  We also reserve the right to not accepting any reschedule request due to limited availability. 

Please note that we need to spend time to manage and handmade each order.  If rescheduling of pick up / delivery date is needed, please notify us at least 5 working days in advance.  Rescheduling is subject to availability of the new pick up / delivery date.

As we have to prepare in advance for every order, we do not accept cancellation and reschedule request due to bad weather and other force majeure situation.

Service will be suspended once typhoon signal no. 8 or black rainstorm is hoisted.  Customer has to reschedule the pick up / delivery date to another date which is within 2 days of the original pick up / delivery date.

The price of our works is not based on weight (lbs)!!  It mainly depends on the design requirement and size (for cakes, in diameter).

The listed price is only applicable to the standard design.  If any amendment is needed, Kiwi Sweets reserves the right to provide further quotation.  The actual price of the sweets depends on the finalised design requirement. 

Please note that as the colour is hand mixed, it is very likely that the colour and look of the product vary slightly from the reference photo. In case of supplies difficulties, we reserve the right to change fruit ingredient or other cake decoration depending on the seasonal and regional availability. The product photo in this online store is for reference only.

Kiwi Sweets has the right to publish the product for promotional purpose. For customer who needs to opt out from posting, please notify us and your product ordered will not be posted.In case of disputes, the decision of Kiwi Sweets shall be final and binding. We may revise these terms and conditions at any time without prior notice.In the event of any discrepancy or inconsistency between the English and Chinese version of this Terms and Conditions, the Chinese version shall apply and prevail.